1. Introduction
These General Terms and Conditions of Sale govern the offer and sale of products and services through the website www.vimatel.it, owned by Vitolo Tlc S.p.A., with registered office in Foggia, Viale Manfredi n° 26, postcode 71121. Access to and use of the website, as well as the purchase of products and services, presuppose the reading, understanding and acceptance of these General Terms and Conditions of Sale, and constitute a binding agreement between the parties.
2. Definitions
- Seller: Vitolo Tlc S.p.A., the company that offers the Products and services through the Portal.
- Consumer: A natural person acting for purposes unrelated to any commercial or professional activity carried out.
- Business User: A natural or legal person acting for purposes related to a commercial or professional activity carried out.
- Products: Goods and services offered for sale by Vitolo Tlc S.p.A. on the website www.vimatel.it.
- Portal: The website www.vimatel.it, through which it is possible to place orders for products and services.
- Order: The purchase request for Products made by the Consumer or Business User through the Portal.
- Promotions: Time-limited sales at a discount on the normal price of the Products.
- Product Purchase: A purchase order with delivery following the transmission of the order.
- Product Delivery: Delivery of the Products to the address provided by the Consumer or Business User during registration on the Portal.
- Force Majeure: Events or circumstances beyond the reasonable control of Vitolo Tlc S.p.A., including but not limited to natural events, wars, acts of terrorism, riots, insurrections, strikes, public service disruptions, government regulations, pandemics, or other unforeseen and unavoidable circumstances that prevent or delay the performance of contractual obligations.
3. Scope of Application
These General Terms apply to all sales of Products concluded through the Portal and govern the supply, delivery and payment of Products within Italian territory (unless otherwise stated for any international sales). Every Order implies acceptance of these General Terms by the Consumer or Business User.
4. Acceptance of the General Terms and Conditions of Sale
By placing an order through our website, the customer unreservedly accepts these Terms and Conditions of Sale. It is the customer’s responsibility to read these terms carefully before proceeding with the purchase.
5. Formation of the Contract
The sales contract is deemed concluded when Vitolo Tlc S.p.A. sends the Order confirmation to the email address provided by the Consumer or Business User. The Order is binding for the Consumer or Business User, while Vitolo Tlc S.p.A. reserves the right to accept or reject the Order for reasons such as Product availability or the completeness of the data provided.
6. Delivery Times and Methods
For delivery times and methods, please refer to the "Shipping" page on this site.
7. Prices
The prices shown on the site are expressed in Euro (€) and, unless otherwise stated, include the VAT applicable to B2C transactions. For B2B sales, prices may be shown exclusive of VAT.
Prices may be subject to change, but the prices applicable are those in force at the time of the order.
In the event of a material error in the price shown for a Product, Vitolo Tlc S.p.A. reserves the right to cancel the order, promptly notifying the Consumer or Business User. In such cases, Vitolo Tlc S.p.A. will offer the option of confirming the order at the correct price or, alternatively, cancelling the order at no cost to the Consumer or Business User.
Shipping costs and any other additional charges will be shown separately during the checkout process.
8. Product Characteristics
The products offered for sale are described on their respective product pages, which show the main characteristics, prices, and any specific conditions of sale. Vitolo Tlc S.p.A. undertakes to provide accurate and up-to-date information; however, it cannot guarantee the absence of typographical errors or the complete accuracy of the descriptions, and therefore any errors or discrepancies do not automatically give rise to a right to a claim.
Product images on the Portal are purely illustrative.
9. Product Availability
Vitolo Tlc S.p.A. undertakes to keep the Product availability information on the Portal up to date. However, should one or more Products be unavailable, Vitolo Tlc S.p.A. will promptly inform the Consumer or Business User, reserving the right to make partial deliveries or to cancel the Order, with a refund of any amounts already paid.
10. Obligations of the Consumer and Business User
The Consumer and/or Business User undertakes, once the online purchase process is complete, to print and retain these General Terms. The information contained in the General Terms must be reviewed and accepted by the Consumer before sending the purchase order, in order to fully satisfy the requirement set out in articles 52 and 53 of Legislative Decree No. 206/2005. Acceptance takes place by ticking the relevant box on the Portal. Without this, the order cannot be processed.In the event of cancellation of the purchase order, or if the Consumer or Business User is not present at the place and time of Product Delivery, they will be charged the value of the Products purchased plus the delivery price.
11. Payment Methods
Payment for the Products can be made using the methods shown on the Portal at the time of the order.
12. Right of Withdrawal
The Consumer has the right to withdraw from the contract without penalty within 14 days of delivery of the Products, in accordance with article 64 of Legislative Decree No. 206/2005. For further details, please refer to the "Returns and Refunds" section of the site.
13. Warranty and Complaints
Vitolo Tlc S.p.A. guarantees that the Products delivered conform to what is described on the Portal. In the event of defects or non-conformity, the Consumer is entitled to the remedies provided by the legal warranty of conformity under articles 128–135 of the Consumer Code, valid for 24 months from delivery of the goods. The Consumer must report the defect within 2 months of discovering it.
14. Liability
Vitolo Tlc S.p.A. shall not be liable for any delays in delivery or service disruptions due to force majeure events, such as strikes, natural disasters, measures taken by Public Authorities, or other circumstances beyond its control.15. Governing Law
These General Terms are governed by Italian law. For any dispute relating to the interpretation, performance or termination of the contract, the competent court shall be that of the Consumer’s place of residence or domicile. For Business Users, the competent court shall be that of Nocera Inferiore.